ATM/Debit Card Letter (FAQs Version) - Core Conversion
Core conversions can bring on a lot of change, for both employees and account holders. This template will help inform account holders about the core conversion as well as how it will affect your ATMs and debit cards.

Dear [Customer’s/Member’s First Name],

We are excited to announce that we are converting to a new core banking system starting on [INSERT DATE] through [INSERT DATE]. We decided to change our core system so we may continue to provide you with safe, secure products and services all while utilizing the newest technology.

During our core conversion process, we will also update our ATM software, which will slightly affect your [INSERT FINANCIAL INSTITUTION’S NAME] debit card. Below are some helpful FAQs we hope will help prepare you for this process:


ATM

Q: Can I still use an ATM or my debit card while the core conversion is underway?
A: You will have limited access to our ATMs and your funds from [STARTING DATE FOR CORE CONVERSION] through [END DATE FOR CORE CONVERSION]. There will be times when our ATMs are down, and you will have limited access to your funds. Please plan accordingly.

Q: What happens if I exceed my debit card or ATM withdrawal limit?
A: If you exceed your debit card or ATM withdrawal limit, your transaction may be denied. If you are denied, you may run your debit card as a different point of access, like a credit.

Debit Cards

Q: Will I receive a new debit card because of the core conversion?
A: All of your information will remain the same, and you will not receive a new debit card.

Q: Will my PIN change?
A: No, both your debit card number and PIN will remain the same even after the core conversion.

Q: Can I use my [INSERT FINANCIAL INSTITUTION’S NAME] debit card at other ATMs?
A: Yes. In fact, you can use your debit card at [INSERT NAMES OF OTHER FINANCIAL INSTITUTIONS WHERE ACCOUNT HOLDERS CAN USE DEBIT CARD FOR FREE] ATMs surcharge free.

Q: Will the core conversion affect my debit card?
A: It will slightly impact your debit card. You can still use your debit card, but your limits may be impacted. Your limits will be restored after the core conversion is complete on [INSERT CORE CONVERSION END DATE].


We are looking forward to the new changes, and we hope you are too. If you have any questions, please contact us at [INSERT PHONE NUMBER] or visit our website at [INSERT WEBSITE URL – OR SPECIFIC CORE CONVERSION FAQS PAGE ON YOUR SITE].

Respectfully,

[Name]
[Title]
[Bank or Credit Union Name]

Template Info
  • License: Free for Commercial Use
  • Product/Service: System Conversion
  • Note: Compliance related items not included, as they differ for banks and credit unions.
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