Checks Letter (FAQs Version) - Core Conversion
There are many moving pieces during a core conversion. Help account holders stay informed about any changes and address some common questions they may have with this template.

Dear [Customer’s/Member’s First Name],

We are excited to announce that we are converting to a new core banking system starting on [INSERT DATE] through [INSERT DATE]. We decided to change our core system so we may continue to provide you with safe, secure products and services all while utilizing the newest technology.

This core conversion will also affect our checks and deposit slips. With that said, we want you to be ready for how this will affect you. Below are some helpful FAQs we hope will help prepare you for this process:

Q: Will I need to get new deposit slips?
A: Our core conversion will not require you to get new deposit slips.

Q: Can I use my checks during the core conversion?
A: Yes, you may still use your checks like normal. However, you will need to make sure you have sufficient funds in your account to cover any checks you write during the conversion.

Q: Can I still use my current checks after the core conversion?
A: If your checking or savings account number is greater than 10 digits long, we will order new checks for you. Free of charge.
If your checking or savings account number is not greater than 10 digits long, you may continue using your current checks like normal.

Q: Do I have to order new checks?
A: No, not unless your checking or savings account number is longer than 10 digits. If so, we will order them for you, using the same style from your previous order with us. Free of charge.

We are looking forward to the new changes, and we hope you are too. If you have any questions, please contact us at [INSERT PHONE NUMBER] or visit our website at [INSERT WEBSITE URL – OR SPECIFIC CORE CONVERSION FAQS PAGE ON YOUR SITE].


[Bank or Credit Union Name]

Template Info
  • License: Free for Commercial Use
  • Product/Service: System Conversion
  • Note: Compliance related items not included, as they differ for banks and credit unions.
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