Direct Deposit Letter (Informative Version) - Core Conversion

Dear [Customer’s/Member’s First Name],

We are excited to announce that we are converting to a new core banking system starting on [INSERT DATE] through [INSERT DATE]. We decided to change our core system so we may continue to provide you with safe, secure products and services all while utilizing the newest technology.

This core conversion will also affect our Pay Roll and Direct Deposit services for a short period of time. With that said, we want you to be ready for how this will affect you. Below is a summary of what to expect.

Pay Roll
Direct Deposits, Pay Roll deductions, and Automatic Payments will not be affected by the core conversion. They will continue to function normally.
 
Direct Deposit
You will still be able to receive Direct Deposits and make electronic payments during the core conversion. However, if the Direct Deposit or electronic payment was made before our core conversion date, which is [INSERT DATE], it will post. Any Direct Deposit or electronic payment made during the conversion will post when we re-open on [INSERT DATE].

We are looking forward to the new changes, and we hope you are too. If you have any questions, please contact us at [INSERT PHONE NUMBER] or visit our website at [INSERT WEBSITE URL – OR SPECIFIC CORE CONVERSION FAQS PAGE ON YOUR SITE].

Respectfully,

[Name]
[Title]
[Bank or Credit Union Name]

Template Info

A core conversion affects many products and services that you provide to your account holders. Help keep your account holders informed about the core conversion and how it will affect pay roll and direct deposit.

  • Product/Service: System Conversion
  • License:Free for Commercial Use
  • Note: Compliance related items not included, as they differ for banks and credit unions.
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