Dear [Customer’s/Member’s First Name],
We are excited to announce that we are converting to a new core banking system starting on [INSERT DATE] through [INSERT DATE]. We decided to change our core system so we may continue to provide you with safe, secure products and services all while utilizing the newest technology.
This core conversion will also affect our Pay Roll and Direct Deposit services for a short period of time. With that said, we want you to be ready for how this will affect you. Below is a summary of what to expect.
Direct Deposits, Pay Roll deductions, and Automatic Payments will not be affected by the core conversion. They will continue to function normally.
You will still be able to receive Direct Deposits and make electronic payments during the core conversion. However, if the Direct Deposit or electronic payment was made before our core conversion date, which is [INSERT DATE], it will post. Any Direct Deposit or electronic payment made during the conversion will post when we re-open on [INSERT DATE].
We are looking forward to the new changes, and we hope you are too. If you have any questions, please contact us at [INSERT PHONE NUMBER] or visit our website at [INSERT WEBSITE URL – OR SPECIFIC CORE CONVERSION FAQS PAGE ON YOUR SITE].
[Bank or Credit Union Name]
- License: Free for Commercial Use
- Product/Service: System Conversion
- Note: Compliance related items not included, as they differ for banks and credit unions.