Direct Deposit Letter (FAQs Version) - Core Conversion
Keeping your account holders informed during a core conversion is very important. This template will help inform account holders about the core conversion as well as how it will affect pay roll and direct deposit.

Dear [Customer’s/Member’s First Name],

We are excited to announce that we are converting to a new core banking system starting on [INSERT DATE] through [INSERT DATE]. We decided to change our core system so we may continue to provide you with safe, secure products and services all while utilizing the newest technology.

This core conversion will also affect our Pay Roll and Direct Deposit services for a short period of time. With that said, we want you to be ready for how this will affect you. Below are some helpful FAQs we hope will help prepare you for this process:

Q: How will Automatic Payments/Direct Deposit be affect by the core conversion?
A: That’s the good news. They won’t be affected by the core conversion. They will continue to function normally.

Q: Can I still receive a Direct Deposit or make an electronic payment during the conversion?
A: If the Direct Deposit or electronic payment was made before our core conversion date, which is [INSERT DATE], it will post. Any Direct Deposit or electronic payment made during the conversion will post when we re-open on [INSERT DATE].

Q: How will the core conversion process affect Direct Deposits, Pay Roll deductions, or automatic payments?
A: You should not notice a difference. Everything should continue to operate as scheduled.

We are looking forward to the new changes, and we hope you are too. If you have any questions, please contact us at [INSERT PHONE NUMBER] or visit our website at [INSERT WEBSITE URL – OR SPECIFIC CORE CONVERSION FAQS PAGE ON YOUR SITE].


[Bank or Credit Union Name]

Template Info
  • License: Free for Commercial Use
  • Product/Service: System Conversion
  • Note: Compliance related items not included, as they differ for banks and credit unions.
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