Statements Letter (Informative Version) - Core Conversion

Dear [Customer’s/Member’s First Name],

We are excited to announce that we are converting to a new core banking system starting on [INSERT DATE] through [INSERT DATE]. We decided to change our core system so we may continue to provide you with safe, secure products and services all while utilizing the newest technology.

The core conversion is bringing in many good changes, but it will impact some of our services, such as electronic and paper statements. Please see below for a summary of what to expect.

Statements
Our new statements will have a new look after the core conversion, but the information contained on our statements will remain the same.
Your fee schedule and calculations will remain the same, but the settlement date will change for fees caused by an analysis deficit balance. These fees will be charged on the 15th of the next month following a monthly, quarterly, or annual settlement period.
 
E-Statements - Your e-statement history will no longer be available after [INSERT DATE]. We recommend printing at least a year’s worth of statements for your records. If you need any assistance with locating or downloading your e-statements, please contact us at [INSERT PHONE NUMBER]. Paper Statements - If you have opted in to receive monthly paper statements, you will continue to receive those, even after the core conversion.

We are looking forward to the new changes, and we hope you are too. If you have any questions, please contact us at [INSERT PHONE NUMBER] or visit our website at [INSERT WEBSITE URL – OR SPECIFIC CORE CONVERSION FAQS PAGE ON YOUR SITE].

Respectfully,

[Name]
[Title]
[Bank or Credit Union Name]

Template Info

Undergoing a core conversion is a big task. It can also bring on a lot of changes for both employees and account holders. Use this template to inform your account holders about the core conversion and how it will affect their statements.

  • Product/Service: System Conversion
  • License:Free for Commercial Use
  • Note: Compliance related items not included, as they differ for banks and credit unions.
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