Are you contacting account holders via phone or text?
Separate Mobile from Landlines
You need consent to communicate with both mobile phones and landlines, but communicating with a mobile phone also requires that you verify that the owner of the telephone number is still the individual who provided consent. This is currently very difficult as 37 million cell phone numbers are recycled every year. Make sure that you know exactly which telephone numbers are connected to mobile devices.
Clean Your Account Holder Data
Knowing whether a phone number belongs to a mobile phone or a landline based telephone is the first step toward faster emergency communications and TCPA violation risk mitigation. You may have mobile phone numbers in the “home phone” fields of your core banking system and not even know it. When was the last time you validated the phone numbers in your core banking system?
Reduce Your Risk of Fines
Fines for communicating over the phone without consent and verification, on mobile devices can range from $500 to $1,500 per day, per violation. Making sure you’re aware of the mobile and landlines you have on file in your core is the first step you can take toward fine risk reduction.